JM Photography FAQ

Welcome to our photography FAQ

Where we answer the most common questions families ask us when considering our studio.


Do sessions come with the Digital images?

Yes they do, our mini and medium session packages come with a selection of digital images. Our full session package includes all the images from the session as digital files.


Do you provide the High Resolution Images?

Yes we definitely do. What you will receive are high resolution JPEG files that will be 3200×2000 @ 250 dpi. These high resolution files can be printed as large as a movie poster 20×30 at full resolution with no degradation in quality. We find this accommodates most families needs however if you need a full res copy of a few specific images let me know and I would be happy to send you the full resolution version. All of our images are 4K ready to display in all their glory on your high resolution monitors and TVs. Our studio software optimizes the photos from their original size (which can be anywhere from 100MBs to 1GB for some photos) to something that is usable, uploadable and printable.


What if the weather is bad?

We understand the unpredictability of Calgary weather and know that sometimes, it may be necessary to reschedule the shoot, or book our indoor studio space (this has an additional cost of $200 that is added to your session package). We want you and your family to feel safe on the day of your shoot. Typically, we like to continue the shoot outside up to a temperature of -10 degrees. However, that’s just our guideline, if you decide something differently, we want to respect that. If at any time you feel that it’s too cold for your little ones, please keep us informed and we will reschedule.


When do your Require Session Payment?

We require full payment for your session package 1 day before the session.


How long will it take to receive our online gallery?

It generally takes 4 to 6 weeks to complete full sessions with Mini and Medium sessions are completed in 1 to 3 weeks. After all the edits are completed we will send you an online gallery of the finished photos.


How long do I have to order pictures?

Your online gallery is hosted for 30 days and from the gallery you are able to purchase canvas, acrylic and metal prints for your home. After the gallery has expired you are welcome to still purchase prints however this would need to be done by contacting the studio directly.


How long does it take to get the prints once I order?

This really depends on the print lab that is providing the product you purchased. Production times can range from 1-2 weeks to 6-8 weeks. Larger products like our hand made Italian albums would take longer to finalize and produce.


Do you do your own printing or do you use a service?

We use several print labs across the globe. We have some of our albums hand made in Italy, other albums are custom designed in the States. Framing, metal prints, acrylics, wall mount prints etc all produced by various American and Canadian companies.